We are absolutely delighted to announce, we’ve been awarded the FEEFO PLATINUM TRUSTED SERVICE AWARD, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, a genuine online review platform, Trusted Service is awarded only to businesses that use the independent platform to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award.
A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
The review platform gives Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.
Director Ian Coates, said: “This highly converted award means a great deal to us as it reflects what our clients say about the holidays we offer and service we provide. We love to listen, talk and plan holidays with customers, and I think everyone who travels with Archipelago Choice would say “Nothing is ever too much trouble”. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”
Congratulating Archipelago Choice on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, the platform ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
Travel with us, the trusted Award Winning Holiday Specialists!
At Archipelago Choice, we are a team of Activity Holidays Specialists with decades of travel experience behind it. Whether you’re after an action-packed adventure holiday or want to enjoy some walking combined with relaxation, we are ready to answer all your questions… and with 12 destinations to chose from, we really do have something for everyone.
As a member of AITO (the Association of Independent Tour Operators), we encourage the highest standards in all aspects of tour operating and adhere to the AITO Quality Charter.
Let’s start planning your next getaway now! Call us on 01768 721040 or make an enquiry online .
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