To help you travel with confidence, here’s our promise…

We want you to feel confident about travelling again.

If you’ve ever travelled with us in the past, you’ll know that our overriding principle is care – we continue to provide the high-standard of service we expect to receive ourselves. We understand your concerns and we’re here to help you navigate through these unpredictable and unfamiliar times.

We’re experts when it comes to the minutiae of planning a holiday, and our attention to detail is second-to-none. We anticipate and mitigate against any potential problems, allowing you to travel with confidence.

Travel insurance…

Now more than ever, it’s important to have the correct travel insurance in place when confirming your holiday with us: in fact, it’s one of our main booking conditions.

Most insurers are offering COVID-cover – particularly polices which cover you being picked up by the NHS Test and Trace system, and cover if you test positive for COVID prior to your departure.

As always, it pays to shop around – be sure to check the small print carefully to confirm you’re fully covered for all eventualities. And if you do need to make a claim, we’ll provide you with all the documentation your insurance provider will require.

For peace-of-mind, we also offer our own Three Point Promise: 

1. We’ll guide you through the practicalities of COVID travel.

2. If Government travel advice prevents you from travelling, we’ll reschedule your trip for free.

3. We’ll provide you with all the documentation you’ll need for your insurance claim.

Planning your trip…

We’ve always done our utmost to recommend the destinations, accommodation and activities that we believe you’ll love. We only recommend destinations and hotels which are both safe and practical for you to visit. Visiting our destinations and getting to know our suppliers has always been a crucial part of what we do – we feel it’s important to visit all the hotels and houses we recommend, and to have first-hand experience of the activities and excursions we offer.

Our partners and suppliers have always taken standards for hygiene and cleanliness very seriously. New health and safety measures are in place across all of our hotels – measures designed to address a broad spectrum of viruses, including COVID-19, through additional housekeeping and hygiene protocols. All staff have completed enhanced COVID-19 awareness training to ensure the safety of guests and staff alike.

Before you depart…

We’re here to guide you through the practicalities of any air, sea, road and rail travel included in your holiday. We’ll talk you through the COVID procedures in place at airports, ferry terminals, railway stations and other travel hubs, and we’ll make sure you have all the correct documentation to ensure your journey runs smoothly.

We’ll also keep you up-to-date on any local social-distancing measures which might differ from our own, and we can help with the practicalities of shopping for groceries and advance restaurant reservations.

During your trip…

We’ll always look after you whilst you’re travelling – we have a twenty-four hour helpline and our UK team are a quick phone call away. Our partners and local agents are also on-hand to help resolve any problems that might crop up.

In the unlikely event you’re asked to self-isolate during your stay, our local agent will ensure you’re well looked after, and our UK team will stay in direct contact with you until your return. We’re also here to help with any travel insurance claims once you’re home.

Your new journey starts here…

We’ve always believed in the transformative power of travel; connecting different cultures to enrich all our lives. We want to rebuild your confidence to travel – working together and supporting each other. To begin planning your next journey, call us today on 01768 721019.

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